Personal Identification Information
We may collect personal identification information from users through various ways, including, but not limited to, when a user visits our website, places an order, fills out a form, subscribes to our newsletter or does anything in connection with other activities, services, features or resources we make available on our site. Users may be asked for, as appropriate, name, email address, mailing address, phone number or credit card information.
Users are, however, allowed to visit our site anonymously.
We will only collect personal identification information from users if they voluntarily submit such information to us. Users can always refuse to give personal identification information, although it may prevent them from engaging in certain site related activities.
Non-Personal Identification Information
We may collect non-personal identification information about users whenever they interact with our website. Non-personal identification information could include the browser name, the type of computer and other technical information about the user’s means of connection to our website, such as the operating system and the internet service providers utilised, as well as other similar information.
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How we Use Collected Information
London Piano Services collects and uses a user’s personal information for the following purposes -
To help improve customer service
Your information allows us to become more effective when responding to customer service requests and supporting customers.
To personalise user experience
We can use collected information to better understand our customers as a group and how they interact with our website.
To improve our website
We are continuously aiming to improve our website and take into account feedback and other information to enhance your experience of our website.
To process transactions
We may need to use information provided by the user when placing an order so that we can offer our services to satisfy that order. This information is not shared to any third parties except to the extent necessary to provide our services.
To send users content, promotions, surveys and other website features that they have agreed to receive
We use information provided by the user to send them information about topics we think will interest them.
To send periodic emails
The information provided by the user that is used for order processing will only be used to update the user about their order or share information pertaining to their order. We may also use this information to respond to any enquiries, requests or other questions. If a user decides to opt-in to our mailing list, the user may receive emails on topics such as updates, news or information about products or services etc.
How we Protect your Information
We use appropriate practice for collecting, storing and processing as well as security measures to protect against unauthorised access, alteration, disclosure or destruction of any personal information, usernames, passwords, transaction information and other data stored on our website.
Any sensitive and/or private information exchange between the user and the website happens over a SSL secured channel and is encrypted and protected by digital signatures.
Sharing your personal information
We do not rent, sell or trade any of the user’s personal identification information to others. Sometimes, we may share generic, aggregated demographic information that is not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the above purposes. We may use third party service providers to help us operate the business and the website. These third party service providers may also complete activities on our behalf, such as sending newsletters or surveys to users. We may share your information with these third parties for those limited purposes as long as you have given us your permission.
Third party websites
Your Acceptance of these Terms
Telephone - 0808 164 5331
(Last updated 11/3/2021)