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Privacy Policy

Personal Identification Information

We may collect personal identification information from users through various ways, including, but not limited to, when a user visits our website, places an order, fills out a form, subscribes to our newsletter or does anything in connection with other activities, services, features or resources we make available on our site. Users may be asked for, as appropriate, name, email address, mailing address, phone number or credit card information.

Users are, however, allowed to visit our site anonymously.

We will only collect personal identification information from users if they voluntarily submit such information to us. Users can always refuse to give personal identification information, although it may prevent them from engaging in certain site related activities.


Non-Personal Identification Information

We may collect non-personal identification information about users whenever they interact with our website. Non-personal identification information could include the browser name, the type of computer and other technical information about the user’s means of connection to our website, such as the operating system and the internet service providers utilised, as well as other similar information.


Web Browser Cookies

Our website may use cookies to help us enhance the user experience. The user’s browser will place these cookies onto his/her hard drive for record-keeping purposes and to track information about the user. Users may choose to set alerts about when these cookies are being sent or they may set their browser to refuse these cookies entirely. If a user does this, some parts of the website might not function as intended.


How we Use Collected Information

London Piano Services collects and uses a user’s personal information for the following purposes -

  • To help improve customer service

Your information allows us to become more effective when responding to customer service requests and supporting customers.

  • To personalise user experience

We can use collected information to better understand our customers as a group and how they interact with our website.

  • To improve our website

We are continuously aiming to improve our website and take into account feedback and other information to enhance your experience of our website.

  • To process transactions

We may need to use information provided by the user when placing an order so that we can offer our services to satisfy that order. This information is not shared to any third parties except to the extent necessary to provide our services.

  • To send users content, promotions, surveys and other website features that they have agreed to receive

We use information provided by the user to send them information about topics we think will interest them.

  • To send periodic emails

The information provided by the user that is used for order processing will only be used to update the user about their order or share information pertaining to their order. We may also use this information to respond to any enquiries, requests or other questions. If a user decides to opt-in to our mailing list, the user may receive emails on topics such as updates, news or information about products or services etc.


How we Protect your Information

We use appropriate practice for collecting, storing and processing as well as security measures to protect against unauthorised access, alteration, disclosure or destruction of any personal information, usernames, passwords, transaction information and other data stored on our website.

Any sensitive and/or private information exchange between the user and the website happens over a SSL secured channel and is encrypted and protected by digital signatures.

Sharing your personal information

We do not rent, sell or trade any of the user’s personal identification information to others. Sometimes, we may share generic, aggregated demographic information that is not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the above purposes. We may use third party service providers to help us operate the business and the website. These third party service providers may also complete activities on our behalf, such as sending newsletters or surveys to users. We may share your information with these third parties for those limited purposes as long as you have given us your permission.

Third party websites

Users may see advertising or content on our websites that links to other websites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We have no control over the content or links that appear on these other websites and we are not responsible for the practices that these other websites follow. Furthermore, these websites or services and their content and links could be constantly changing. These website may also have their own privacy policy and customer service policy. We do not control these policies and any interaction or browsing on any other website that links to our website is subject to their own terms and policies.


Advertisements the appear on our website may be delivered by users by advertising partners who set cookies. These cookies allow the ad server to recognise your device whenever they send you an online advertisement to compile non-personal identification information about you or others who use your device. This information allows ad networks to display targeted advertisements that they think will be of interest to you. This privacy policy does not cover the use of cookies by any advertisers.

Changes to this Privacy Policy

London Piano Services may update this privacy policy at any time. When we do, you may check the updated date below. Users are encouraged to check this page often to keep updated and informed about how we are helping to protect the data that we collect. You acknowledge and agree that is is your responsibility to review this privacy policy frequently and become aware of modifications.

Your Acceptance of these Terms

By continuing to use this website, you show your acceptance of this privacy policy and our terms of service. If you disagree with this policy, do not use our website. Your use of this website after the posting of changes to this policy will be deemed your acceptance of the changes.

Contact Us

If you have any questions about our privacy policy, the practices implemented on this website or your dealings with this website, please contact us at -

Email -

Telephone - 0808 164 5331

(Last updated 11/3/2021)

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